This website is owned and operated by Yuan Workshop. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors handmade ceramic sculptures. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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Shipping

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Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances).
International orders can take up to 5-15 business days, (or longer depending on the circumstances).

For international orders, please keep in mind that there might be customs charges when you receive or pick up your parcel.

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In addition, if your order hasn't arrived in the promised time, please contact me either on the webpage from or via Instagram DM. I will contact the couriers to check in and fix the situation as soon as possible. 

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Return Policy

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Returns are only accepted if the work is damaged during the shipping, or you received the wrong one. In these cases please contact me within 7 days after you receive the parcel, and I will issue a refund to the original payment method.

 

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Privacy policy

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What type of information do we collect? 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us using the contact form or send us a email to Yuan,potteryworkshop@gmail.com. 

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